Refund and Satisfaction Policy

Our Satisfaction Promise

If you are not happy with your cleaning, tell us within 2 days of getting your gear back. We would rather make it right than leave you unhappy.

In most cases, our first step is to re-clean the item at no extra charge. If we still cannot meet a reasonable expectation after that, we will work out a fair partial or full refund with you.

Stains and Wear We Cannot Remove

Some stains, discoloration, and material wear are permanent and set into the fabric before we ever receive the item. When that happens, we will make our best effort, and if a mark still will not come out after reasonable attempts, we will let you know and treat it as pre-existing wear.

Because this is normal and outside our control, permanent staining or wear is not grounds for a refund. We will always be upfront with you about what can and cannot be fully cleaned.

Cancellations and Rescheduling

Please give us at least 24 hours notice if you need to cancel or reschedule. Cancellations made with at least 24 hours notice are free.

Cancellations with less than 24 hours notice, or a missed pickup where we cannot reach you or access the item, may be subject to a fee to cover our reserved time and route.

Damage Claims

We handle every item with care and follow manufacturer guidelines. In the rare event you believe we caused damage during cleaning, contact us within 2 days with photos so we can review it promptly and make it right.